1. About Us
Flood Ready is a home safety service provider operating in Toronto, Markham, and the Greater Toronto Area (GTA). Our services include:
- Flood prevention (e.g., backwater valves, sump pumps, drainage improvements).
- Radon testing and mitigation.
- Rebate application support for programs like Toronto’s Basement Flooding Protection Subsidy Program (BFPSP) and Markham’s Private Plumbing Protection Rebate.
Contact Information:
Flood Ready
2119 Keele Street
Toronto, ON M6M 3Z3
Canada
Phone: (416) 821-3106
Email: info@floodready.ca
2. Eligibility
To use our website or services, you must:
- Be at least 19 years old (the age of majority in Ontario).
- Own or have authority to make decisions for a residential property in our service area (Toronto, Markham, or GTA).
- Provide accurate information when booking services or submitting forms.
We reserve the right to refuse service if these conditions are not met.
3. Use of Our Website
You may use our website for personal, non-commercial purposes, such as:
- Learning about home safety (e.g., Flood Prevention Guide).
- Scheduling services (Schedule a Service).
- Estimating rebates (Rebate Eligibility Calculator).
Prohibited Actions:
- Copying, modifying, or distributing our content without permission.
- Using automated tools (e.g., bots) to scrape data.
- Engaging in unlawful or harmful activities (e.g., hacking, spreading malware).
- Misrepresenting your identity or purpose.
We may suspend or terminate access if you violate these Terms.
4. Our Services
Flood Ready provides home safety services with the following terms:
- Service Scope:
- Installations (e.g., backwater valves starting at $2,000 CAD, sump pumps at $2,500 CAD).
- Radon testing ($200-$400 CAD) and mitigation ($1,500-$3,000 CAD).
- Rebate application support (included with installations or $150 CAD standalone).
- Pricing:
- Quotes are provided after a free consultation and valid for 30 days.
- Prices exclude taxes and may vary based on property conditions.
- Scheduling:
- Book via our online form or by calling (416) 821-3106.
- Rescheduling requires 24 hours’ notice; cancellations within 24 hours may incur a $50 CAD fee.
- Permits & Compliance:
- We secure required permits (e.g., City of Toronto building permits) and ensure compliance with municipal codes.
- You grant access for inspections by municipal staff (e.g., Toronto Building).
- Warranties:
- Installations include a 1-year labor warranty and manufacturer warranties (e.g., 5 years on radon fans).
- Maintenance is your responsibility unless enrolled in our maintenance plan.
- Rebate Support:
- We assist with applications for Toronto’s BFPSP (up to $3,400 CAD) and Markham’s Private Plumbing Rebate (up to $5,000 CAD).
- Rebate approval is subject to municipal discretion; we are not liable for denials.
5. Your Responsibilities
When using our services, you agree to:
- Provide accurate property and contact information.
- Ensure safe access to your property for our technicians and inspectors.
- Pay invoices promptly (due upon service completion unless otherwise agreed).
- Maintain installed devices (e.g., annual backwater valve cleaning) to preserve warranties and rebate eligibility.
- Comply with municipal requirements (e.g., downspout disconnection in Toronto).
Failure to meet these obligations may result in service delays or additional fees.
6. Payment Terms
Methods: We accept credit cards, debit cards, and bank transfers via secure processors (e.g., Stripe).
Deposits: A 20% deposit may be required for installations over $1,000 CAD.
Late Payments: Overdue invoices incur a 1.5% monthly interest rate after 30 days.
Refunds: Refunds are issued for cancellations made 48 hours in advance, minus any costs incurred (e.g., permits). No refunds for completed services.
7. Intellectual Property
All content on our website (e.g., text, images, guides) is owned by Flood Ready or licensed to us. You may not reproduce, distribute, or modify our content without written permission. Trademarks, including “Flood Ready,” are protected and may not be used without consent.
8. Limitation of Liability
To the extent permitted by law:
- Our services are provided “as is” without warranties beyond those stated.
- We are not liable for indirect damages (e.g., lost profits, property damage from unforeseen floods).
- Our liability is limited to the amount paid for the service in question.
- We are not responsible for municipal rebate denials or delays.
- You agree to indemnify us against claims arising from your misuse of our services or website.
9. Termination
We may terminate your access to our website or services if you:
- Violate these Terms.
- Fail to pay for services.
- Engage in fraudulent or harmful conduct.
You may cancel services subject to our cancellation policy (see Section 4).
10. Dispute Resolution
If a dispute arises, we encourage resolution through good-faith negotiation. If unresolved:
- Jurisdiction: Disputes are governed by Ontario law and resolved in Toronto courts.
- Mediation: We may propose mediation before legal action, with costs shared equally.
Contact us at (416) 821-3106 to address concerns promptly.
11. Changes to These Terms
We may update these Terms to reflect legal or operational changes. Updates will be posted here with a revised “Last Updated” date. Significant changes will be communicated via email or a website notice. Continued use after changes constitutes acceptance.
12. Contact Us
Questions about these Terms? Reach out to:
Flood Ready
2119 Keele Street
Toronto, ON M6M 3Z3
Canada
Phone: (416) 821-3106
Email: info@floodready.ca
Contact Us for Support
If you have questions about our Terms of Service or need assistance with our home safety services, contact us at (416) 821-3106 or info@floodready.ca. We’re here to help you protect your home!Contact Us