1. Who We Are
Flood Ready is a home safety service provider operating in Toronto, Markham, and the Greater Toronto Area (GTA). Our services include flood prevention installations (e.g., backwater valves, sump pumps), radon testing and mitigation, and rebate application support. Our principal place of business is:
Flood Ready
2119 Keele Street
Toronto, ON M6M 3Z3
Canada
2. What Personal Information We Collect
We collect personal information that you voluntarily provide to us or that is necessary to deliver our services. Personal information is any data that can identify you, such as your name, address, or contact details. We collect the following types of information:
- Contact Information:
- Name, email address, phone number, and mailing address.
- Collected when you fill out our contact form, schedule a service, or request a consultation.
- Service-Related Information:
- Property details (e.g., address, home type, flood history) to assess flood or radon risks.
- Payment information (e.g., credit card details) for processing service fees or installations.
- Collected during consultations, assessments, or rebate applications.
- Website Usage Data:
- IP address, browser type, device information, and pages visited.
- Collected automatically via cookies and analytics tools (e.g., Google Analytics) to improve our website.
- Rebate Application Data:
- Information required for Toronto’s Basement Flooding Protection Subsidy Program (BFPSP) or Markham’s Private Plumbing Protection Rebate, such as invoices, permits, and property records.
- Collected to assist with subsidy applications on your behalf.
- Communication Records:
- Emails, phone call notes, or chat interactions with our team.
- Collected to respond to inquiries or provide customer support.
We do not collect sensitive information (e.g., health data) unless explicitly required for radon mitigation services and with your consent.
3. How We Collect Your Information
We collect personal information through:
- Direct Interactions:
- When you submit forms on our website (e.g., Schedule a Service).
- When you call, email, or meet us for consultations or service bookings.
- Automated Technologies:
- Cookies, web beacons, and analytics tools track your website activity.
- You can manage cookie preferences via our Cookie Settings or your browser.
- Third Parties:
- Service providers like payment processors or analytics platforms (e.g., Stripe, Google Analytics).
- Municipalities (e.g., City of Toronto) for rebate program verification.
- Public Sources:
- Property records from municipal databases to assess flood risk eligibility.
4. How We Use Your Information
We use your personal information to provide and improve our services, in compliance with PIPEDA principles. Purposes include:
- Service Delivery:
- Schedule and perform flood prevention installations, radon testing, or mitigation.
- Process payments and issue invoices.
- Rebate Support:
- Submit applications for Toronto’s BFPSP (up to $3,400 CAD) or Markham’s Private Plumbing Rebate (up to $5,000 CAD).
- Verify eligibility with municipal authorities.
- Customer Communication:
- Respond to inquiries, provide quotes, or confirm appointments.
- Send service reminders or maintenance tips.
- Website Improvement:
- Analyze usage data to enhance site functionality and user experience.
- Personalize content (e.g., recommending relevant services based on your location).
- Legal Compliance:
- Meet regulatory requirements, such as tax reporting or municipal inspections.
- Protect against fraud or legal claims.
We only use your information for the purposes you consented to, unless required by law.
5. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it in these limited cases:
- Service Providers:
- Licensed plumbers, payment processors, or IT vendors who assist with our operations.
- All providers are bound by confidentiality agreements and PIPEDA compliance.
- Municipal Programs:
- City of Toronto or Markham for BFPSP or Private Plumbing Rebate applications (e.g., sharing invoices or permits).
- Legal Obligations:
- With authorities if required by law, such as for audits or investigations.
- Business Transfers:
- In the event of a merger or sale, your data may be transferred with strict privacy protections.
We ensure all recipients maintain the same level of privacy protection we do.
6. How We Protect Your Information
We take your data security seriously and implement industry-standard measures:
- Technical Safeguards:
- Encryption (e.g., SSL/TLS) for website data transmission.
- Secure servers with firewalls and access controls.
- Organizational Measures:
- Staff training on privacy and data handling.
- Limited access to personal information on a need-to-know basis.
- Physical Security:
- Locked storage for physical records (e.g., paper invoices).
- Secure disposal of sensitive documents.
Despite our efforts, no system is 100% secure. We promptly notify you and officials in case of a data breach, as required by PIPEDA.
7. Your Privacy Rights
Under PIPEDA, you have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Withdrawal of Consent: Opt out of non-essential uses (e.g., marketing emails) at any time.
- Complaint: Contact us or the Office of the Privacy Commissioner at www.priv.gc.ca if you have concerns.
To exercise these rights, email privacy@floodready.ca or call (416) 821-3106. We’ll respond within 30 days, as required by law.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience:
- Essential Cookies: Enable core functions like form submissions.
- Analytics Cookies: Track site usage (e.g., Google Analytics) to improve performance.
- Marketing Cookies: Personalize ads or content (optional).
You can manage preferences via our Cookie Settings or your browser settings. Disabling cookies may limit site functionality.
9. Data Retention
We keep your personal information only as long as necessary:
- Service Records: Retained for 7 years to comply with tax and warranty obligations.
- Rebate Applications: Kept for 5 years to align with municipal program audits.
- Website Data: Analytics data is anonymized after 2 years.
When no longer needed, we securely delete or anonymize your data.
10. Third-Party Links
Our website may link to external sites (e.g., City of Toronto BFPSP). We’re not responsible for their privacy practices. Review their policies before sharing information.
11. Children’s Privacy
Our services are not directed to individuals under 19. We do not knowingly collect personal information from minors. If you believe we’ve collected a child’s data, contact us to have it removed.
12. Changes to This Privacy Policy
We may update this policy to reflect legal or operational changes. Significant updates will be communicated via email or a website notice. Check back regularly for the latest version.
13. Contact Us
Have questions or concerns about your privacy? Reach out to our Privacy Officer:
Flood Ready Privacy Officer
2119 Keele Street
Toronto, ON M6M 3Z3
Canada
Phone: 416-821-3106
Email: privacy@floodready.ca
For complaints unresolved by us, contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Contact Us for Privacy Inquiries
If you have any questions about our Privacy Policy or how we handle your personal information, reach out to our Privacy Officer at (416) 821-3106 or privacy@floodready.ca. We’re here to help!Contact Us